Privacy Policy

1. Information We Collect

When you register for an account, use our services, or interact with 99tk in any way, we may collect the following categories of personal information:

• Identity information: full name, date of birth, username, and government-issued identification details required for account verification.
• Contact information: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet).
• Financial information: transaction records including deposits and withdrawals made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. We do not store full payment credentials.
• Technical information: IP address, device type, browser type and version, operating system, referring URLs, and session duration collected automatically through cookies and log files.
• Gameplay information: game history, betting activity, wager amounts, wins and losses, and bonus usage — used for account integrity and responsible gaming monitoring.

We collect only the information necessary to deliver our services safely and efficiently. You may choose not to provide certain optional information, but this may limit your access to some features of the platform.

2. How We Use Your Information

99tk uses the personal data we collect for clearly defined, legitimate purposes. We do not sell your data to third parties. Specifically, your information is used to:

• Create, verify, and maintain your player account, including identity verification as required for our platform's security standards.
• Process financial transactions, including deposits via bKash, Nagad, and Rocket, and withdrawals back to your registered payment method.
• Personalize your gaming experience by recommending relevant games such as cricket betting, slots, crash games, and live casino options.
• Send you service-related communications such as account confirmations, transaction receipts, security alerts, and policy updates.
• Detect, investigate, and prevent fraudulent activity, account abuse, money laundering, and other prohibited behaviors in accordance with applicable laws.
• Monitor and promote responsible gaming by tracking gameplay patterns and triggering appropriate safeguards where necessary.

3. Cookies and Tracking Technologies

99tk uses cookies and similar tracking technologies to operate our platform effectively, remember your preferences, and analyze how players interact with our site. Cookies are small text files stored on your device. We use session cookies (which expire when you close your browser) and persistent cookies (which remain for a defined period). The types of cookies we use include: strictly necessary cookies that enable core platform functionality; functional cookies that remember your language preference and session state; and analytics cookies that help us understand aggregate user behavior so we can improve the platform.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on our platform, including login sessions and game-state preservation. By continuing to use 99tk after being notified about our cookie practices, you consent to our use of cookies as described.

4. Sharing Your Information

99tk does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data only in the following strictly limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform, including payment processors (bKash, Nagad, Rocket, Visa, Mastercard), hosting providers, and fraud prevention services. These parties are contractually bound to handle your data securely and only for the specific purposes we authorize.
• Legal obligations: where we are required by law, court order, or regulatory authority to disclose information, we will comply in full while informing you to the extent permitted.
• Business transfers: in the event of a merger, acquisition, or transfer of assets, your data may be transferred to the acquiring entity, subject to the same privacy protections described herein.
• Fraud and security: we may share information with other operators or law enforcement to protect against, investigate, or report suspected fraud, abuse, or illegal activity involving our platform.

We require all parties who receive your personal data to respect the security of your information and to treat it in accordance with the law. We do not permit third-party service providers to use your data for their own marketing purposes.

5. Data Security

99tk applies industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include SSL (Secure Socket Layer) encryption on all data transmitted between your browser and our servers, secure and access-controlled database storage, and regular security audits. All financial transactions on 99tk are processed through encrypted channels provided by our payment partners, including bKash, Nagad, and Rocket.

While we take every reasonable precaution to safeguard your data, no method of transmission over the internet or method of electronic storage is 100% secure. In the event of a data breach that affects your rights or freedoms, we will notify you and relevant authorities as required. You are responsible for maintaining the confidentiality of your account password and for all activities conducted under your account.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to meet our legal, regulatory, and operational obligations. Specifically, transaction records and identity verification documents are retained for a minimum period required by applicable financial regulations. When your data is no longer needed, we securely delete or anonymize it. If you request account closure, we will action your request and retain only the minimum data required to comply with our legal obligations. Anonymized or aggregated data that cannot identify you may be retained indefinitely for analytical purposes.

7. Your Rights Over Your Data

As a user of 99tk, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at the email address provided at the end of this policy:

• Right of access: you may request a copy of the personal data we hold about you, free of charge, subject to verification of your identity.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it promptly.
• Right of erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to legal and regulatory retention requirements.
• Right to object: you may object to the processing of your personal data for direct marketing or profiling purposes at any time. We will stop processing your data for those purposes upon receipt of a valid objection.
• Right to data portability: you may request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before fulfilling your request. If we are unable to comply with a request, we will explain our reasons clearly.

8. Third-Party Services

Our platform may feature games and services provided by third-party game studios and providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate under their own privacy policies and may independently collect technical and usage data as part of delivering their software. 99tk is not responsible for the data practices of third-party game providers. We encourage you to review the privacy policies of any third-party services you engage with through our platform. Similarly, payment partners such as bKash, Nagad, and Rocket process payment data under their own terms and privacy practices.

9. Age Restriction

99tk is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use our platform or submit any personal information to us. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data promptly. Parents and guardians are encouraged to monitor their children's online activity and to use parental control tools where available to prevent minors from accessing gambling platforms.

10. Changes to This Privacy Policy

99tk reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our platform's features. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users by email or through a notice on the platform. Your continued use of 99tk following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99tk handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all inquiries within 2 business days.

Email: [email protected] (plain text — not a clickable link)